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Privacy policy

This Privacy Policy is provided by Solent Vehicle Leasing, 1 Badhan Court, Castle Street, Hadley, Telford, Shropshire, TF1 5QX (referred to as "Solent", "us", "our" or "we" in this statement) for the information of visitors (referred to as "you" or "your" in this statement) to our website.

We wish to demonstrate our firm commitment to your rights to privacy.  This is why we have drawn up the privacy guidelines set out below.  You will probably appreciate that these guidelines will need to change from over time.  We will post changes to this page when such changes are necessary.  

This Privacy Policy was updated on 1st May 2011.

Who are we? 
Solent Vehicle Leasing, Registered in England and Wales No. 5588160. VAT No 825 476706.  Data Protection register entry Z9510882. Consumer Credit Licence Number 581124.  British Vehicle Rental and Leasing Association member number 1442.

Solent Vehicle Leasing Registered Office 
1 Badhan Court 
Castle Street 

Tel: ....02380 550 401
Fax: ...01952 222740 

Personal Information collected and why 
The information that you voluntarily provide to us when using this website including, without limitation: your name, addess(es), telephone number(s) and e-mail address(es); information about the vehicle(s) you have expressed interest in leasing; if you place an order we will require information about your employment and bank details and any other information about your use fo this website.  All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us.  We hold information which you provide for our own administrative, sales and marketing.

When you use "Solent's" website we will treat any information you submit to us in accordance with this privacy policy and in strict compliance with all Data Protection legislation.

Credit Search Procedure 
If you decide to proceed with an application to lease a vehicle we use your information to obtain a credit check from credit reference agencies.  In considering your application our financiers will search your record at credit reference agencies which will add to your record details of our searches and this will be seen by other organisations that make searches.  If you submit a business application searches will be made in respect of directors or partners of firms applying for credit.  If you have a joint application or have told us of some financial associaton with another person you are permitting us to disclose information and authorise a credit search about you, the joint applicant and anyone referred by you. 

It is important that you give us accurate information as our financiers will check your details with fraud prevention agencies and if you give us false or inaccurate information and fraud is suspected this will be recorded.  The credit information that you provide will be shared with other organisations and used by them to trace debtors and recover debt; prevent fraud and to check your identity to prevent money laundering. 

Data Protection Act 
We have notified the Data Protection Commissioner under the terms of the Data Protection Act that it may obtain information about data subjects. 

You may be aware that there is a technology called "cookies".  This is a file that is transferred from the web site to the hard drive of your computer.  We use cookies to track your activities on our web site.  A cookie will not allow a web site operator to obtain information of a personal nature that will identify you to us, such as your name and address.  We will only be aware of such information if you provide the information to us or you have set the preferences in your browser to provide this information automatically.

IP Addresses and Server Logs 
When you enter our web site, we use your Internet Protocol ("IP") address to help diagnose problems with our server, to administer our web site and to help identify you.  We also have the ability to know what type of operating system and browser software you use and to identify the goegraphical location of your browser.  Your IP address is also used by us to gather broad demographic information and for other purposes, such as monitoring visitor frequency.  This infromation is used solely for monitoring the volume of traffic the site receives and measuring the number of Clients.

Sharing information 
We share the information we gather with advertisers and other partners.  The information we share comprises information in aggregate form only.  We do not share personal information about anybody unless we have your specific permission to do so. 

Removing and correcting information 
If you request the removal of your personal information from our database or you wish us to amend or change the information we hold about you on our database, we will remove or amend any such information on you contacting us to request such a change.

Treating Customers Fairly

At Solent Vehicle Leasing, we take Treating Customers Fairly (TCF) very seriously.

Treating Customers Fairly, what does this mean?

Treating Customers Fairly (TCF) is a key principle set by the national financial regulator the Financial Conduct Authority (FCA) to ensure customers are treated fairly.

The FCA has outlined 6 outcomes as part of the TCF which include:

  • Outcome 1: Customers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
  • Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of any identified consumer groups and are targeted accordingly.
  • Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after point of sale.
  • Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.
  • Outcome 5: Consumers are provided with products that perform as firms led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
  • Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

How do we ensure customers are treated fairly?

You can expect the following services when dealing with Solent Vehicle Leasing Ltd:

  • Clear, fair and transparent pricing
  • Continue to make certain our customers understand from the outset about any risks associated with the services we provide.
  • Keeping customers informed of all information at all times in a way that isn’t misleading or ambiguous.
  • Clear and transparent information regarding our fees in our Initial Disclosure Document.
  • Continual monitoring of competitive market to ensure customers achieve value for money.
  • We understand our customer’s privacy, please see our privacy policy for more information.
  • Full complaints handling procedure.


Questions and comments about this privacy policy are welcomed and should be addressed to the Business Manager, Solent Vehicle Leasing, 1 Badhan Court, Castle Street, Hadley, Telford, Shropshire TF1 5QX.