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Terms and Conditions

These Terms & Conditions were updated on 1st May 2011. 

The terms and conditions provided by Solent Vehicle Leasing, 1 Badhan Court, Castle Street, Hadley, Telford, Shropshire, TF1 5QX (referred to as "Solent", "us", "our" or "we" in this statement) for the information of visitors (referred to as "you" or "your" in this statement) to our website.

By using Solent's Website you are bound by these terms and conditions.

The prices quoted exclude VAT for business contracts and includes VAT for personal contracts unless otherwise stated. VAT is applicable at the current rate and should this change before delivery then the new rate will apply.

All vehicles include delivery by the dealership to a UK mainland destination, number plate and vehicle registration charge.

All vehicles are supplied with the Road Fund Licence for the full term (if applicable).  All business contract purchases, personal contract purchases or any Operating Leases notably with Mercedes Finance only attract the Road Fund Licence (RFL) for the first year only.  The hirer will be responsible for the RFL for any subsequent years.

Solent reserves the right to change the price either before or after an order is accepted.  Solent will notify you of such a change and you have the right to cancel your order if the change is not acceptable.

Prices on our website are for information purposes only and do not constitute an offer by Solent capable of an acceptance by you.

Some orders may attract a documentation fee by Solent, the finance company or the manufacturer and any such fees will be disclosed at quotation stage.  All vehicles funded through Mercedes Finance attract a £180 inclusive of VAT handling fee payable to Mercedes Finance and is non-negotiable.

Rates and Vehicle Data
The rates, images, standard equipment, factory fitted options, colour and trim and technical data are supplied by the vehicle manufacturers to CAP and formatted for use and are for information purposes only and while every effort is made to verify and ensure the accuracy of the data, the information should only be used as a guideline and cannot be relied upon.  All images on this website are for illustration purposes only.

Delivery Timescale
Information on delivery timescales are estimates only and do not constitute an obligation to supply.  Delivery dates are subject to change by the manufacturer. 

Stock Cars
Refers to cars available in the UK for delivery within 2-4 weeks.  The vehicles may be physical at the dealership, within the dealer group or at the local UK port awaiting transportation to the dealership.

You may print, copy, download or extract data from Solent's website for personal use only but must not alter anything. Any other use is prohibited without prior written permission from Solent.  You are not allowed to use any information on Solent 's website on any other website or link any other website to this website, without prior permission.

Governing Law
Our website and these conditions are governed by English Law.  Any disputes arising from this website shall be resolved by the English courts unless you can show you accessed our website from Scotland, in which case the Scottish courts may be used.

Certain trademarks and other materials used on our website are the copyright of Solent Vehicle Leasing.  All rights reserved.

Complaints Procedure

Solent Vehicle Leasing - Complaints Procedure (April 2011)

Our commitment to customers

We aim to ensure that:

  • Making a complaint is as easy as possible
  • We treat your complaint seriously
  • We deal with your complaint promptly and in confidence
  • We learn from complaints and use them to review and improve our service

What is a complaint?

A complaint is when you tell us you are not happy about the service we provide.

  • It can be about anything and could include
  • When we do not deliver a service on time
  • When we give you the wrong information
  • When you receive a poor quality service
  • When you have a problem with a member of staff

How to make a complaint

If you wish to make a complaint you can contact our Customer Services Team in any of the ways listed below.

By email at

In writing to our Customer Services Team at

Solent Vehicle Leasing,

Office 1 Badhan Court

Castle Street





Your complaint will be fully investigated and a response issued within 10 working days.

If you are unhappy with the response you can contact our Managing Director

David Sunder

Solent Vehicle Leasing

Office 1 Badhan Court

Castle Street





If You are Still Unhappy

If you are still unhappy with our response you can contact the BVRLA

The BVRLA will not normally investigate a complaint unless the internal complaints procedure has been exhausted.

Details on how to complain to the BVRLA can be found at

As a Consumer Credit Licence holder we do have certain obligations to the Financial Ombudsman Service. All Regulated Consumers may be eligible to refer their complaint to the Financial Ombudsman Service. This must be done within Six months of our final response. When submitting our final response to you we will include a copy of the Financial Ombudsman Service’s explanatory leaflet.

Response times

We will acknowledge receipt of your complaint within 2 working days.

We will issue a full response within 10 working days.

If there is a delay in responding we will keep you informed of our progress.


We are happy to receive any other comments on our service to customers.

Please contact us in any of the ways mentioned above or complete a comment card at our offices.